• Call Us : +91 8237032066 / 64
  • kosmichelp@gmail.com
  • Call Us : +91 8237032066 / 64
  • kosmichelp@gmail.com

FAQ(Frequently Asked Questions)

In telecommunications, broadband is a wide bandwidth data transmission with an ability to simultaneously transport multiple signals over same channel. The medium can be coaxial cable, optical fiber, radio or twisted pair.
Broadband provides a superior Internet experience over dial up connection to allows ease of downloading & uploading large-sized files or multimedia content web pages much faster.
TRAI has defined Broadband as ‘an always-on’ data connection with minimum speeds of 512 Kbps.

It's an always-on Internet service, where high speed Internet is delivered over special cables. This technology uses optical Fiber and CAT-6e cables to deliver Internet that has a higher capacity and are more weather resistant in comparison to Telephone cables.
Cable Internet uses a Cable Modem to communicate between your computer and the Internet. It works in very similar manner as the modem used for dial up connection, but converting your data requirements into a high speed form compatible with the cable infrastructure.

Broadband allows you to complete your task of downloading & uploading large-sized files or multimedia content web pages much faster than a Dial-up Internet, 2G and 3G connection and there by saving your valuable time, and giving you a superior Internet experience.

For New Connection

1. Click on Apply for New Connection
2. For more detail give a miss call on +91-8657250251 or
3. Visit our Nearest Registered office. (For Discount and Offers)

No payment has to be made at the time of applying of an order. Your just have to pay Installation Charge and Plan Amount. (Installation charges will be free If you pay for 4 MONTH OR 6 MONTH.(Advance payment)

Once your application has been processed for technical feasibility and you will receive a call from Kosmic to assist you on selecting a plan and in making online payment.If you wish to make offline payment the company will arrange for pick up of your Cheque/Cash.Installation will be done after the conformation of subscription amount.

On the time of installation you will need to submit the below listed documents for enabling service activation. The following documents need to be submitted-

Address Proof: Photocopy of ANY ONE of the following

1. Aadhar Card
2. Electricity Bill

Photo Identity: Photocopy of ANY ONE of the following

1. Aadhar Card (Compulsory)
2. Passport
3. Voter's ID card
4. Driving license
5. PAN card
One recent passport size colored photo.

We offer different types of plan such as Unlimited Plans, Data transfer plan, Fair uses plan, Day & Night Plans. You can choose your appropriate plan according to your requirement and usage.

When your ISP provider says 2Mbps speed, it means 2 Megabit per second.
1 byte = 8 bits.
kbps (kiloByte /sec) = kbps / 8 OR
Mbps(MegaByte/sec) = Mbps / 8
The prefixes k = kilo (10^3) and
M= Mega (10^6) and G = Giga (10^9)

Your bandwidth is 2 Mbps as promised by your ISP, you'll get download speeds of 2 Mbps / 8 = 1/4 MBps which is 256 Kbps. Similarly to get a download speed of 2 MBps, you need to have an Internet connection of 16 Mbps. This method is used by the ISPs to attract customers because to general consumers, 16 Mbps (Megabits per second) sounds more lucrative as compared to 2 Mbps (Megabytes per second). As goes the saying, "Bigger is better".

Trouble Shooting Tips

1. Power Cycle the Router

What is power cycling and how does it help?
Power cycling is the act of turning off an electrical equipment via the main switch or socket and then turning it back on again. If you're facing Connection issues, We recommend power cycling the router. Power down the devices for at least 5 minutes. Users are advised to power cycle their routers often to extend their equipment Life expectancy.
* Please do not hard reset the router at any point.

2. Use the PING (Packet InterNet Groper) Command

One of the first things to try when your connection doesn’t seem to be working properly is the ping command. Open a Command Prompt window from your start menu and run a command like ping google.com
This command sends several packets to the address you specify. The web server responds to each packet it receives.
ping test uses your internet connection to send out some packets of data to a specific address. These packets are then sent back to your computer. The test records the amount the time it took for the packets to reach the address, and whether or not any packets were lost in the process.

3. Check TCP IP & DNS Settings

Check the IP Configuration with properties by typing “ncpa.cpl” in run command & double click on “LAN Area Connection” and Go to properties select “Internet Protocol version 4" (TCP/IPv4) and select the button “Obtain an IP Address Automatically” & to select “Obtain DNS Server Address Automatically” & click on OK. (If Pcs was changed).

4. Remove the LAN Cable from Wi-fi WAN Port and directly connect it to the PC via Dial up Connection(PPPOE).

1. There are lots of things that can impact your broadband speeds. The following steps

I will give you some point on understanding where this interference comes from and tips on how you can minimize impact on your service.
To do a speed test Log in to www.speedtest.net and click "BEGIN TEST"
Check how you're connecting to the internet, whether you are connecting through Wi-Fi, or using a direct Lan Cable from the Modem to your PC. Internet Speed over a direct cable connection is generally much faster and reliable compared to wireless speed.
There are many factors that could badly affect your wireless performance whereas these factors do not affect cable connections.

2. Re-start your router try restarting your router.

For restarting the router unplug your router adapter from its power out let (don't just turn it off). Wait 15-20 seconds, then plug it back in. Allow the device to turn back on.

3. Get closer to your router

The further you are from your router, the weaker the signal and the slower the connection specially if your house has thick walls. Get closer for a better signal.
If your home is large or has thick walls your Wi-Fi may not reach all of the places. Wood, Plaster, and Glass don't interference much with wireless signals whereas brick, tile, and concrete can be more of a problem.

4. Get your system and software up to date

Using older versions of a browser can seriously slow things down specially if you’re looking at pages with lots of pictures or watching videos. Upgrading to the latest version of the browser you use Google Chrome, Mozilla Firefox, Safari or Internet Explorer may really speed things up.
Your device’s network adapter should comply with the latest 802.11ac WiFi standard. Any network adapter that uses an older protocol (802.11n, 802.11a, 802.11b, or 802.11g) is not able to take advantage of very high speeds.

5. Having lots of tasks running in the background can cause your connection to slow.

Try closing any windows or applications you don’t need or aren’t using. Virus checkers and Firewall can also cause connections to slow. However, we don’t recommend you turn those off.